Frequently Asked Questions
Everything you need to know about our luxury knitwear and country attire.
What is the standard delivery time for orders?
Standard UK delivery typically takes 3-5 working days. For international orders, shipping times vary by location but generally arrive within 7-10 working days via our trusted global couriers.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items in their original packaging. Simply use our online returns portal to generate a label and send your items back for a full refund or exchange.
How should I care for my Alan Paine knitwear?
To maintain the quality of our premium wool and cashmere, we recommend hand washing in cool water with a gentle wool detergent or professional dry cleaning. Always dry flat to prevent stretching.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific destination and local customs regulations.
How can I determine my size?
Each product page features a detailed size guide. We offer various fits including 'Classic Fit' for a traditional silhouette and 'Modern Fit' for a more tailored look. If you are between sizes, we recommend sizing up.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay for a secure checkout experience.